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Drivers are pre-screened, all rides are GPS-tracked . We have created an in-app rating system and offer world class customer service to both riders and drivers
We conduct background checks on all drivers and verify all documents including license and insurance and ensure all drivers met the required government regulation.
All drivers must have vehicles made 2008 or later
All drivers are pre screened before they allowed to to accept ride requests
Riders can rate their experience, all rating received will be confidential. Ratings 3 and below will be escalated to a case manager.
All poor ratings and complaints are sent immediately via our robust case management system and a case manager is allocated to the case
All payments can be settled with a credit/debit card in the app.
Once a ride has been booked via The Instant Ride App, a pop up will appear with your drivers picture and car details as well as the contact number of the driver.
The instant Ride automatically picks up your location, you can be picked up from the comfort of your home or your current location. Once your driver has arrived our app will notify you then you can leave your destination. No need to wait in a dark alley or street until your drivers gets to you.
